Quality Video
 Integrity:
Quality Leadership's Secret Ingredient
ASIN: B00005N6KO
In this episode of the Human Edge, the legendary Zig Ziglar and Dr. Ken Blanchard capture your
interest and enthusiasm with their approach to a Total Quality Workforce as it relates to an
individual’s work values, attitudes and behaviors. Focusing on the power and profitability of
integrity in business, Mr. Ziglar and Dr. Blanchard challenge the individual to look at the
importance of beliefs and behaviors within a Total Quality work environment.
NTSC VHS format.
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 Empowering
the Quality Effort
ASIN: B00005N6KI
In this episode of the Human Edge, Dr. Richard Y. Chang describes empowerment and analyzes the
obstacles to its implementation. Focusing on middle management’s role in the empowerment process,
Dr. Chang shows how to instill self-direction in employees while fostering innovation. Dr. Chang is
an internationally known management consultant, and a Senior Examiner for the Malcolm Baldrige
National Quality Awards.
NTSC VHS format.
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 Building
a Quality Perspective
ASIN: B00005N6KK
In this episode of the Human Edge, Dr. Jennifer James Describes the shift from quantity to quality
and from power to empowerment by creating a feeling of high energy and productivity combined with
personal confidence in our organizations. Recognizing the challenge to harness the creative
potential of employees without creating burnout, Dr. James defines the skills essential to not only
survive but thrive as an organization and as an individual in the next century.
NTSC VHS format.
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 Quality
Service - LIVE!
ASIN: 981041661X
NTSC VHS format.
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Using Quality Methodology
Throughout the Commercialization Process
ASIN: 0872635457
Chris J. Johnson, Worldwide Commercialization Manager, Eastman Kodak. Description of Presentation:
Mr. Johnson discusses the impact of Six Sigma on Eastman Kodak's operations. His presentation
focuses on how the Six Sigma process was used in the development of a new film so that the image
quality was enhanced in a way that was demanded by the customer.
NTSC VHS format.
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