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Tools and Techniques Books
 Quality
Improvement Tools & Techniques (Peters Mears)
ISBN: 0070412197
Over 50 core quality tools and techniques de-mystified! Now you can master all the core quality
methods and statistical procedures-even if you only know high-school math! From poke-yoke to force
field analysis, Quality Improvement Tools and Techniques by Peter Mears, lets you exploit the same
quality processes the industrial giants do-and achieve the same quality profits. Packed with the
seminal thinking of Deming, Crosby, and Juran, it delivers page after page of easy-to-understand:
quality tools: pareto, fishbone, scatter and histogram diagrams; pie, control, bar, frequency and
radar chars; and the likert scale; quality techniques: plan-do-check-act, kaizen, kanban, SMED,
nominal grouping, brainstorming, multi-voting; advanced methods: benchmarking, process ownership,
hoshing planning, gap analysis taguchi techniques, customer needs mapping; improvement systems:
just-in-time, quality teams, quality councils, Baldrige criteria, learning organization methods,
shojinka; plus much more.
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 Business
Process Benchmarking (Robert C. Camp)
ISBN: 0873892968
Robert C. Camp's best-selling book, Benchmarking, served as the premier resource on measuring
corporate performance. Now, his newest title, Business Process Benchmarking, provides the most
up-to-date information to show readers how to conduct successful benchmarking projects.
Readers will discover how to: use Camp's renowned 10-step
benchmarking process to achieve peak performance; analyze the performance gap and ensure that every
employee contributes toward enhanced corporate performance; train employees to use benchmarking
tools to maximize the company's results.
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 The
Benchmarking Management Guide (American Productivity and Quality Center)
ISBN: 1563270455
If you're planning, organizing, or actually undertaking a benchmarking program, you need the most
authoritative source of information to help you get started and to manage the process all the way
through. Written expressly for managers of benchmarking projects by the APQC's renowned
International Benchmarking Clearinghouse, this guide provides exclusive information from members who
have already paved the way. It includes information on training courses and ways to apply Baldrige,
Deming, and ISO 9000 criteria for internal assessment, and has a complete bibliography of
benchmarking literature.
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 Lean
Manufacturing: Tools, Techniques, and How to Use Them (William M. Feld)
ISBN: 157444297X
This book was written to give the general manufacturing practitioner a reference guide by which to
lead the successful design and deployment of a lean manufacturing program. The information is geared
for operations with 300-500 employees, and is aimed at the plant manager, project manager or
manufacturing manager. It provides insight into the appropriate use of the tools for
assessment, analysis, design, and deployment of a successful lean manufacturing environment. It
presents a roadmap to guide a company toward the development of a lean manufacturing environment.
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 Beyond
TQM: Tools & Techniques for High Performance Improvement (Jack L. Huffman)
ISBN: 1573210129
The book is divided into seven sections that represent the seven critical initiatives that
organizations face as unrelenting improvement becomes the norm. Section 1, Gathering and
interpreting data. Section 2, Directing the improvement effort. Section 3, on teams. Section 4,
Creativity tools for teams and individuals. Section 5, Solving problems. section 6, Optimizing
decisions. Section 7, Improvement strategies and tactics.
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 The
Quality Improvement Handbook: Team Guide to Tools and Techniques (Roger C. Swanson)
ISBN: 188401559X
A unique new reference for quality teams, Swanson uses an 8-Step Quality Improvement Model to
address process improvement or reengineering opportunities. An excellent resource for both the
service and manufacturing industries and environments, for both experienced and beginning teams.
This book incorporates the seven quality tools, seven management tools, and an additional 20 tools
and techniques. It offers experienced teams instructions on more advanced tools, with detailed
guidelines on the basic tools for those less experienced.
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 The
Memory Jogger II (Michael Brassard, Diane Ritter, Francine Oddo (Editor))
ISBN: 1879364441
The Memory Jogger II is an easy-to-use pocket guide that describes tools to help you make continuous
improvements in an organization. The tools help people at all levels participate in identifying and
solving problems; eliminating rework; streamlining processes; improving cross-functional
communication; decreasing costs; and measuring results. The guide supports organization-wide
consistency and participation in creating organizational breakthroughs and improvements. It measures
3.5" x 5.5".
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Benchmarking in the process
industries (Munir Ahmad), ISBN 0852954115
Aimed at introducing the subject of benchmarking to the
process industries, this book is based on practical experience of over 2000 process plants. It
provides guidance on how to benchmark, where to find the benchmarks, how to quantify the gaps
intended and suggests the impact of improving manufacturing in the process industries. This book
provides the framework, measures and industry
world-class targets to allow organizations to maximise its potential.
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 50
essential management techniques (Michael Ward)
ISBN 0566081644
11 subject areas ranging from strategy to learning,
illustrated with actual problems and case studies.
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Root Cause Analysis Handbook
(JBF Associations Division, ABS Group), ISBN 0865876584
A proven system designed for investigating, categorising
and eliminating root causes of incidents with health, safety, environmental, quality, reliability
and production process impacts.
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 Benchmarking
(R C Camp)
ISBN 0527916358
Guidance for the application of benchmarking through a
case study approach.
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Practical benchmarking: the
complete guide (M Zairi, P Leonard), ISBN 0412574101
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Managing Business Improvement
and Quality : Implementing Key Tools and Techniques (Barry Dale, Ruth McQuater, B G Dale),
ISBN 0631207880
This book covers a range of tools and techniques covering
their description and construction and on the difficulties, both general and specific, in use and
application. The book also gives guidelines to the user on how to overcome the typical difficulties
encountered. Case histories of good and best practice are outlined throughout the various chapters.
The methodology was developed from research and has been used in a number of organizations both in
the UK and continental Europe. The book is targeted at the user of tools and techniques in
manufacturing, commercial, utilities, public sector and service organizations.
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