Quality Function Deployment (QFD) Books
 The
QFD Handbook (Jack B. Revelle, John W. Moran, Charles Cox, Joseph M. Moran)
ISBN: 0471173819
Quality Function Deployment as a concept, uses a number of matrices which: translate customer
requirements into engineering or design requirements, translates these engineering or design
requirements into product or part characteristics; translates these product or part characteristics
into manufacturing operations and these into specific operations and controls. This book applies QFD
to a number of managerial topic areas such as ISO9000, Service Design, Robust Design and Software
Design that have never been addressed before. A disk is packaged with the book that supplies the QFD
Pathway software tool package.
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 Quality
Function Deployment (Lou Cohen, Louis Cohen)
ISBN: 0201633302
Written by a well-known Quality Function Deployment (QFD) practitioner with more than 21 years of
experience at DEC, this book contains valuable insight into using QFD in hardware and software
development among other applications.
This approach - and the depth of coverage in Cohen's book
- are unique, and are not available in any other book on the market today.
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 Customer
Integration : The Quality Function Deployment (QFD) Leader's Guide for Decision Making (QFD Leader's
Guide for Decision Making) (Doug Daetz, Bill Barnard, Rick Norman, William Barnard, Douglas Daetz)
ISBN: 0471132772
Customer integrated decision making (CIDM) is a technique which will ensure higher levels of
customer satisfaction, increase the speed and efficiency in the product development process and
boost profits. This superior guide offers step-by-step explanations of the CIDM process, details the
reasons for using CIDM market identification methods and depicts basic and advanced customer choice
prediction approaches. Contains practical discussions on the critical role of leadership and the
challenges of implementation.
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 Advanced
QFD: Linking Technology to Market and Company Needs (M. Larry Shillito)
ISBN: 0471033774
Covers basic principles and proactive and pragmatic quality function deployment (QFD) methods.
Explains how to arrange groups in an industrial
organization into design and development teams.
Describes how to implement QFD to effectively produce
quality products in a fashion that meets customers' needs.
This book includes aspects of modern planning techniques,
technological forecasting methods and value engineering.
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 Step-By-Step
QFD : Customer-Driven Product Design (John Terninko)
ISBN: 1574441108
Wouldn't it be great if you could design a product with the customer in mind-right from the very
start? Well, now there's a way: Quality Function Development, or QFD, translates the needs of the
consumer directly into the design and development of new products and services. By focusing on
customer needs and incorporating them into every phase of the manufacturing process, it eliminates
waste and improves customer satisfaction. And that means increased sales, greater profits and a
bigger share of the market. Step-by-Step QFD is a practical, hands-on guide to implementing QFD at
any organization. Written by an expert in the field, it shows how the intensive study of consumer
needs can be used to help you dramatically outperform the competition. In fact, the strategies
outlined in this book have already met with great success at a number of corporations both within
and outside of the United States. This workbook includes a case study of QFD in action, 34 helpful
workshops and an analysis of the synergy between QFD, TRIZ and Taguchi. So whether you're a QFD
trainer, project manager, design engineer or manufacturer, Step- by-Step QFD will show you how to
let one voice drive your entire design process- the customer's!
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Joint Requirements Engineering: QFD for Rapid User-Focused Software
Development (Georg Herzwurm, Sixten Schockert, Werner Mellis)
ISBN: 3528155779
Software development becomes increasingly complex and dynamic. Traditional Requirements Engineering
methodologies are advantageously in the formalization of known user requests. If however user
requirements and/or technical solutions are unclear, a flexible, fast process becomes mandatory. The
Requirements Engineering process has to integrate know-how from customers and developers and to
focus on the essentials. Quality Function Deployment (QFD) fulfils these needs. Objective of QFD is
a software which does not include all technically possible but only the features important for
success. Requirements engineering with QFD is goal-oriented, fast, flexible and customer- focused.
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