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General Quality Books
ISBN 013255688x Many manufacturing related topics from competitive strategies to performance measurements. This book is intended for practitioners and academics interested
in obtaining a sound understanding of the underlying principles of high-mix, low-volume
manufacturing. This book opens the door to the many applications of manufacturing planning and
control system techniques. Although there is a special emphasis on complex high-mix, low-volume
manufacturing environments, the principles and techniques presented are universally applicable. The
book is written in a straightforward style. Many explanations are provided in the form of over a
hundred charts, graphs, tables, Venn diagrams, and mathematical equations. Buy from Amazon.com Buy from Amazon.co.uk
ISBN 0471172103 An intimate look at Juran and the evolution of the concepts of quality and management. Along with W. Edwards Deming and Peter Drucker, Joseph Juran revolutionized American management theory. Credited with having introduced the concept of quality management to Japan, Juran and his ideas have been a major force in organizational thinking around the globe. This work traces the development of Juran's thinking from his first work experiences in childhood. Spanning 70 years and several continents, the author chronicles the genesis of Juran's major contributions, including such concepts as customer-centered product design, total quality management, defect-free manufacturing, cycle-time reduction, and the Pareto principle. Juran's work in Japan between the wars is reported, as is his involvement with the Hawthorne factory - the first technology factory in the world. Also featured is the story of Juran's involvement with the Lend Lease programme in World War II and his role in the Allied victories in Europe and the Pacific, describing how this was a turning point in his career. Interwoven throughout the book are candid interviews with Juran himself as well as the personal observations of industry leaders, including Peter Drucker, Steve Jobs, Lou Platt, and others luminaries who were touched by Juran's thinking. This is a fascinating story essential for all quality professionals. Buy from Amazon.com Buy from Amazon.co.uk
This report presents the results of our consortium benchmarking study focused on maximizing the benefits of the employee training function. Examine 11 findings about successful employee education programs
in four macro topic areas: the corporate influence, structural considerations, the learning process,
and managing information.
Quality resources on the internet (James R Clauson) ISBN 0865876657 A reference for finding answers to quality management questions. Buy from Amazon.com Buy from Amazon.co.uk
ISBN 0451625854 The bestseller that changed the way business manages quality. The
first and only non-technical method for installing, maintaining, and measuring a comprehensive
quality improvement program in your business operation. Special features: Emphasizes throughout that
doing things right the first time adds nothing to the cost of a product or service. (What costs, and
costs dearly in terms of rework, test, warranty, inspection, and service after service, is doing
things wrong). Introduces the proven Make Certain program. Shows how to recognize and guard against
the kinds of problems that can cost your company money, damage its reputation, invite litigation.
Proves that quality is a people business, not a "manufacturing" function or statistical
mystery. Illustrated throughout with actual case examples, enabling profit-minded managers to
understand and install quality programs in their own operations. Management at all levels: Quality
is not only free, it is a supreme source of profit. Current "consumer" and
"environmental" pressures fall under this quality responsibility. A case study showing how
the ITT corporation saved $720 million dollars by adhering to his quality concepts.
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The
Certified Quality Engineer Handbook (Roger W. Berger (Editor), Donald W. Benhow)
High-mix
low-volume manufacturing (R. Michael Mahoney)
Juran's
Quality Handbook (Joseph M. Juran (Editor), A. Blanton Godfrey (Editor), A. Blanford Godfrey)
Juran
on Leadership for Quality : An Executive Handbook (Joseph M. Juran)
Juran:
a lifetime of influence (John Butman)
The
Corporate University: Learning Tools for Success (American Productivity & Quality Center)
Quality
is free (Philip Crosby)