Quality Books

Quality Management for Organizational Excellence: Introduction to Total Quality (6th Edition)
from Prentice Hall

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Editorial Review:
This book features a straightforward, practical look at applying the theories and principles of total quality in the real world. Current and comprehensive, it covers every aspect of total quality -- including several that receive little or no attention in other total quality books -- helping professionals understand that in order to compete in the global arena, businesses must achieve consistent peak performance, continual improvement, and maximum competitiveness. The sixth edition has been updated to include coverage of Lean and Lean Six Sigma. Key topics covered include global competitiveness; strategic management; ethics and corporate social responsibility; partnering and strategic alliances; quality culture; customer satisfaction and retention; employee empowerment; leadership; teamwork; communication; education and training; overcoming negativity; the ISO 9000 quality management system; tools and techniques; and implementing total quality management.

Applying Quality Management in Healthcare, Second Edition: A System's Approach
from Health Administration Press

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Editorial Review:
Applying Quality Management in Healthcare: A Systems Approach will help you translate quality management theory and knowledge into practice. It explains the basics of performance excellence and provides a set of tools for managing healthcare quality.

Total Quality Management (3rd Edition)
from Prentice Hall

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Editorial Review:
Presenting sufficient theory to ensure a sound understanding of basic concepts, this progressive book provides a fundamental, yet comprehensive exploration of total quality management (TQM) in an all-encompassing, single-volume review that covers not only the principles and practices, but also the tools and techniques. The volume covers principles and practices of quality management, and outlines tools and techniques such as benchmarking, information technology, quality management systems, environmental management systems, quality function deployment, quality by design, products liability, process control and Taguchi's quality engineering. For quality management professionals and trainers.

Quality and Performance Excellence: Management, Organization, and Strategy
from South-Western College Pub

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Editorial Review:
This book has three objectives: To familiarize students with the basic principles and methods associated with total quality and performance excellence; To show students how these principles and methods have been put into effect in a variety of organizations; and To illustrate the relationship between basic principles and the popular theories and models studied in management courses.

Quality Management Demystified
from McGraw-Hill Professional

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Editorial Review:
Get past the hype to discover what quality management programs really work

Quality Management Demystified provides the basic terms, concepts, and tools for defining, measuring, and managing quality, from the earliest efforts at quality assurance and quality control, through Total Quality Management, to the rise and possible fall of Six Sigma.

Management: Quality and Competitiveness
from McGraw-Hill Companies

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Editorial Review:
MANAGEMENT: QUALITY AND COMPETITIVENESS, 2/E takes a traditional functional approach to management while thoroughly integrating quality and competitiveness throughout the text. The revision will include more coverage of hot topics, such as, diversity, cycle time, creativity, learning organizations, and the Internet.

Project Quality Management: Why, What and How
from J. Ross Publishing

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Winner of the 2006 Cleland Award for Literature from Project Management Institute (PMI).
Quality is a much mentioned but little employed component of project success. There are many quality books, tools, and training courses on the market oriented toward the manufacturing domain, yet they provide little information of relevance to project managers who work with intellectual processes more than the action details of production. So where does a project manager go for guidance on integrating the quality demanded in project implementation? Right here!
Project Quality Management by Kenneth Rose offers project managers a specific, succinct, step-by-step project quality management process not found anywhere else. It gives you an immediate hands-on capability to improve project implementation and customer satisfaction in any project domain and will help maintain cost and schedule constraints to ensure a quality project. This user-friendly guide presents tools and techniques that implement the general methods defined in A Guide to the Project Management Body of Knowledge-Third Edition (PMBOK) published by the Project Management Institute (PMI), and augments those methods with more detailed, hands-on procedures that have been proven through actual practice.
Key Features:
-Provides project managers an explicit step-by-step quality management process, along with a coherent set of quality tools organized and explained according to their application within this process that can be applied immediately in any project context
-Introduces a Wheel of Quality that codifies in one complete image the contributing elements of contemporary quality management
-Establishes a new quality tool, the pillar diagram, that provides a needed capability to identify root causes of undesirable effects
-Includes a final walk-through of a practical exercise relevant to many project domains, which will help readers gain experience using the tools and techniques of this project quality management process before applying them to their own project work

Introduction to Healthcare Quality Management
from Health Administration Press

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Editorial Review:
Introduction to Healthcare Quality Management explains the basic principles and techniques of quality management in healthcare. In non-technical language, this book describes methods of measuring, assessing, and improving healthcare services. It is packed with practical examples and case studies that apply quality concepts and tools to real-life situations. Each chapter contains a list of key words and a glossary to help you understand the vocabulary of healthcare quality management. You will learn: Attributes of quality most important to healthcare stakeholders, including purchasers and consumers Legislative mandates, regulatory agencies, and accreditation groups that influence healthcare quality activities How to use common quantitative and qualitative process improvement tools How to collect and analyze data to identify improvement priorities Patient safety and risk management activities that reduce medical errors Resource management initiatives that balance quality patient care and costs Organizational factors that influence the quality process

Sewn Product Quality: A Management Perspective
from Prentice Hall

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Sewn Product Quality: A Management Perspective takes complex industry-specific terminology and processes and explains them with pictures and text that is relevant to today's market. The book discusses all aspects of quality, devoting separate sections to materials and processes and focusing specifically on the new consumer-centric business environment. Taking a managerial perspective, it presents definitions, techniques, and standards unique to the sewn products industry and shows how to impact quality throughout the design, production and delivery process.

Quality Inspired Management: The Key to Sustainability
from Prentice Hall

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QUALITY INSPIRED MANAGEMENT: THE KEY TO SUSTAINABILITY, 1/e presents a unique and comprehensive, systems view of quality, emphasizing the importance of satisfying all stakeholders, not just customers or investors. It offers an innovative framework for considering key issues such as green/environmental business, HR/employee needs, community/civic obligations, ethics, customer-centricity, and the growth of services. It bridges the gap between broad issues such as strategy, organization, and human factors, and the focused need for hard statistical data. Organized for maximum readability and instructional flexibility, it can be used with diverse syllabi and audiences, enabling students to contribute in roles ranging from manager to Six Sigma team leader.

Quality Management Essentials
from Butterworth-Heinemann

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Editorial Review:
From the best-selling quality management author, David Hoyle, Quality Management Essentials is the perfect brief, yet authoritative, introduction to the fundamentals of quality management.
Quality in organizations, large or small, is achieved with intelligent use of various concepts, principles, tools and techniques. For those coming to the subject for the first time, these philosophies associated with quality management can be quite overwhelming. This very readable book provides a fast track introduction and executive level appraisal of the field from a respected and experienced author.
* Get to grips with Quality Management quickly and understand how to apply the principles to achieve success in the most simple to complex situations
* Learn from supporting case studies how to present a case for improving quality
* Full of checklists, hints and tips for those charged with the task of managing quality achievement in their organization

Fundamentals of Health Care Quality Management
from Brown-Spath & Associates

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Total Quality Management

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Editorial Review:
Total Quality Management is an essential tool in the contemporary business world to achieve organizational success. Total Quality Management is gaining popularity in the education industry and thus it becomes necessary for every Business and Management student to excel his skills in TQM.
This course is carefully designed for university students to comprehend and understand the concepts of TQM. It is necessary for every student to refer this book to gain useful knowledge in TQM.
For the ease of students, we have divided this book in 45 small lessons. In this way, it will be easy for reader to go directly to the desired and required information.
The topics of the 45 lessons are as follows:
1. Overview of Quality Management
2. Total Quality Management And Total Organization Excellence
3. Integrating People and Performance Through Quality Management
4. Fundamentals of Total Quality and Raters View
5. Total Quality Management and Global Competitive Advantage
6. Total Quality Management and Planning for Quality at Office
7. Leaders in Quality Revolution and Defining for Quality
8. Taguchi Loss Function and Quality Management
9. WTO, Shifting Focus of Corporate Culture and Organizational Model of Management
10. History of Quality Management Paradigms
11. Defining Quality, Quality Management and Links with Profitability
12. Learning about Quality and Approaches from Quality Philosophies
13. Total Quality Management Theories
14. Deming's Philosophy and 14 Points for Management
15. Deming Cycle and Quality Trilogy
16. Juran and Crosby on Quality and Quality is Free
17. Crosby's Concept of Cost of Quality
18. Costs of Quality and Return on Quality .
19. Overview of Total Quality Approaches.
20. Business Excellence Models
21. Designing Organizations for Quality
22. Developing ISO QMS for Certification
23. ISO 9001(2000) QMS Management Responsibility
24. ISO 9001(2000) QMS (Clause # 6) Resources Management
25. ISO 9001(2000) (Clause # 7) Product Realization and Customer Related Processes
26. ISO 9001(2000) QMS (Clause # 7) Control of Production and Services
27. ISO 9001(2000) QMS (Clause # 8) Measurement, Analysis, and Improvement
28. Quality in Software Sector and Maturity Levels
29. Installing an ISO -9001 QM System
30. Creating Business Excellence
31. Creating Quality at Strategic, Tactical and Operational Level.
32. Big Q and Small q Leadership for Quality
33. Strategic Planning for Quality and Advanced Quality Management Tools
34. Hoshin Kanri and Strategic Policy Deployment
35. Quality Function Deployment (QFD) and Other Tools for Implementation
36. Basic SQC Improvement Tools
37. How Quality is Implemented? A Dialogue with a Quality Manager!
38. Cause and Effect Diagram and Other Tools of Quality
39. Statistical Process Control (SPC) for Continual Quality Improvement
40. Statistical Process Control....Contd
41. Building Quality Through SPC
42. An Interview Session with Officers of a CMMI Level 5 Quality IT Pakistani Company
43. Teamwork Culture for TQM
44. Understanding Empowerment for TQ and Customer-Supplier Relationship
45. CSR, Innovation, Knowledge Management and Introducing Learning Organization
Please give us feedback through your reviews. We assure you that this book will be a worth investment.

Quality Management (2nd Edition)
from Prentice Hall

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Editorial Review:
Quality Management: Creating and Sustaining Organizational Effectiveness, Second Edition explores how quality management has progressed from an emphasis on the management of quality to a focus on the quality of managing, operating, and integrating customer service, marketing, production, delivery, information, and finance areas throughout an organization's value chain. New or updated chapters on lean, Six Sigma, ISO 9000, and supply chain management cover the latest areas that are critical to companies competing in today's global environment. Designed to enable students to recognize the cornerstones of creating and sustaining organizational effectiveness, this text is based on key quality initiatives, including Six Sigma, the Malcolm Baldrige National Quality Award, ISO 9000, lean manufacturing, and value creation.

Quality Software Management: Systems Thinking
from Dorset House Publishing Company, Incorporated

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Editorial Review:
In this first volume of the Quality Software Management series, Gerald M. Weinberg tackles the first requirement for developing quality software: learning to think correctly -- about problems, solutions, and quality itself.

Guidelines on management are introduced to stimulate the kind of thinking needed.

Total Quality Management: Strategies and Techniques Proven at Today's Most Successful Companies (Portable Mba Series)
from Wiley

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Editorial Review:
To understand and profit from Total Quality Management, companies must pay particular attention to the first word in the phrase--total. The spectacular rewards enjoyed by top companies like 3M, FedEx, and Ben & Jerry's were earned through a total commitment to achieving superior quality and customer satisfaction across all company functions and processes.

Total Quality Management, Second Edition gives you a completely up-to-date look at how 51 of the world's most successful companies put the total into TQM. Each of these companies, including 13 new additions and 23 Baldrige Award winners, is cited as a benchmark performer in a particular business function. Their examples help you set your sights on specific goals and learn a variety of ways to go about achieving each goal. Each chapter features the best practices of one manufacturing company, one service company, and one small business. Following the examples set by these overachievers, you'll discover how to:

• Lead the transition from traditional management to management by quality
• Identify customer needs and use that knowledge to drive the organization
• Integrate strategic quality and business planning into a single strategic process
• Communicate customer and company requirements throughout your organization
• Recognize and reward employee efforts and promote improved quality
• Establish uniform measurement systems and manage by fact, not fiction
• Borrow shamelessly from industry leaders to encourage breakthrough thinking
• Build strengths and eliminate weaknesses through an annual assessment process.

Supplemented with an updated list of resources and a contact list for all profiled companies, Total Quality Management, Second Edition shows you how to lead your organization straight to the cutting edge of quality and keep it there.

Quality Management for Projects and Programs
from Project Management Institute

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Editorial Review:
With a focus on doing the right thing right the first time, Ireland has constructed a solid presentation on how to invest in quality throughout all the project management processes. Understanding customers' requirements and the essential nature of planning to meet quality expectations is explored thoroughly, along with a solid discussion of the choices of resources. Other topics include human factors and the effects of internal and external demands, as well as the tools, management techniques, methodologies, and costs associated with infusing quality into project management.

The book is essential reading to learn more about one of the knowledge areas of the Project Management Body of Knowledge (PMBOK®).

Operations Management: Quality and Competitiveness in a Global Environment
from Wiley

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Editorial Review:
Featuring an ideal balance of managerial issues and quantitative techniques, this new Fifth Edition of Russell and Taylor's comprehensive introduction to operations management keeps pace with current innovations and issues in the field, particularly those related to the impact of information technology and the global business environment on OM. The authors present the concepts clearly and logically, and help students see how OM relates to real business.
Russell and Taylor recognize that many students struggle with the quantitative material in their Operations Management course. That's why their text offers extensive collection of exercises and solved problems, along with outstanding problem-solving support, including eGrade Plus. eGrade Plus links problems from the book to relevant sections in an online version of the text, and provides opportunities for practice and a quantitative survival guide.

Quality Whitetails: The Why and How of Quality Deer Management
from Stackpole Books

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Editorial Review:
In Quality Whitetails, Drs. Karl V. Miller and R. Larry Marchinton have assembled the expertise of some of the most knowledgeable white-tailed deer biologists across North America. These authorities provide in-depth explanations of deer population biology and genetics and discuss various effective management methods, including harvest strategies, habitat maintenance, regional issues, and feeding and mineral supplementation for antler production. Designed to help both sportsmen and biologists preserve their natural resources, this guide offers direction for maintaining robust deer populations that are in balance with their environment.

Quality Control for Dummies
from For Dummies

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Editorial Review:
So you've been asked to lead a quality control initiative? Or maybe you've been assigned to a quality team. Perhaps you're a CEO whose main concern is to make your company faster, more efficient, and less expensive. Whatever your role is, quality control is a critical concept in every industry and profession.

Quality Control For Dummies is the straightforward, easy guide to improving your company's quality. It covers all of today's available options and provides expert techniques for introducing quality methods to your company, collecting data, designing quality processes, and more. This hands-on guide gives you all the tools you'll ever need to enhance your company's quality, including:

• Understanding the importance of quality standards
• Putting fundamental quality control methods to use
• Listening to your customer about quality issues
• Whipping quality control into shape with Lean
• Working with value stream mapping
• Focusing on the 5S method
• Supplement a process with Kanban
• Fixing tough problems with Six Sigma
• Using QFD to win customers over
• Improving you company with TOC

This invaluable reference is written from an unbiased viewpoint, giving you all the facts about each theory with no fuzzy coverings. It also includes steps for incorporating quality into a new product and Web sites packed with quality control tips and techniques. With Quality Control For Dummies, you'll be able to speed up production, eliminate waste, and save money!

Quality Management: Introduction to Total Quality Management for Production, Processing, and Services (4th Edition)
from Prentice Hall

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Editorial Review:
This direct, straightforward book provides readers with material that focuses on making the theories and principles of total quality practical and useful. It covers all of the elements of total quality, including several that receive little or no attention in other total quality books. Practitioners in a corporate setting will find it a valuable guide in helping them understand and implement total quality. Topics which are covered include Quality and Global Competitiveness, Strategic Management: Planning and Execution, Quality Management and Ethics, and Communication and Interpersonal Relations. For settings in which people want to learn to be effective agents of the total quality approach, or are attempting to implement total quality.

Laboratory Quality Management: QC and QA
from Amer Society of Clinical

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Quality Management: Creating and Sustaining Organizational Effectiveness
from PHI Learning

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Quality Management in Construction Projects (Industrial Innovation)
from CRC Press

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Editorial Review:
Concise and easy to read, this reference presents key information on how to approach quality assurance for construction projects. Containing quick reference tables and a wealth of figures, the book presents valuable quality related data and guidelines. It provides coverage that spans from the inception of a project through issuance of a completion certificate.

Go the extra distance and become the consummate professional:

Total Quality Management for Schools: Book
from ScarecrowEducation

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Editorial Review:
This popular book and video present the principles and applications of TQM for transformation of schools. The author is recognized as the leading authority on this approach to school reform.

Quality Management Exam Review for Radiologic Imaging Sciences (Quality Management Review)
from Delmar Cengage Learning

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Editorial Review:
Quality Management Exam Review for Radiologic Imaging Sciences is the only text available that is designed specifically as a study tool for the Quality Management examination offered by the ARRT. Containing over 600 questions -- three times the number of questions as the exam -- this text is an excellent assessment and education tool. Each question offers the rationale for each correct answer and each incorrect distractor. This text would make an excellent addition to Quality Management courses being designed with the objective of qualifying graduates for the Quality Management exam.

Total Quality Management in Education
from Routledge

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Editorial Review:
This text has been written for managers in higher education as well as for headteachers and deputy heads in the school sector.;"Total quality management" (TQM) is a philosophy and a methodology that is widely used in business, and increasingly in education, to manage change or other processes. With the pressure for change and quality in education never more acute, this book provides an opportunity for readers in education to acquaint themselves with TQM.;Revised and updated, this edition introduces the key concepts of TQM in the education context. It discusses organizational, leadership and teamwork issues and the tools and techniques of TQM. This text should help educators develop a framework for quality management in their school, college, department or university.